SHIPPING & DELIVERY
Please allow for between three to four weeks for items to be manufactured and ready to be shipped. It is possible for your order to be ready and shipped well before our estimated time-frame.
If you are in urgent need of one or more of our items, we encourage you to email us before placing your order to see if the item is available for immediate shipment.
CADLOFT is based in Canada. Taxes are applied to Canadian orders only. No tax is applied to international orders. We are not responsible for additional taxes and/or duties that may apply when the package enters a country outside of Canada.
2-3 business days – Canada Post Tracked Xpresspost
Flat Rate: $10.00
6-10 business days – US Tracked Packet Air
Flat Rate: $15.00
10-14 business days – International Tracked Packet Air
*Additional duties and taxes may apply.
RETURNS & EXCHANGES
We are committed to providing you with high quality products and an exceptional customer experience.
Items listed on our website are made to order; meaning, they are custom made just for you. Returns and exchanges are not accepted. All sales are final.
If you do encounter an issue with your newly purchased jewellery, please contact us within the first week of receiving your package so that we can best assist you in resolving the issue.